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Privacy Policy

Effective Date: 23/8/2025

Bloom & Bee Coaching and Mentoring (“we”, “us”, or “our”) is committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Bloom & Bee Coaching and Mentoring offers emotional wellbeing, mentoring, and coaching support for children and families.
Contact us:
hello@bloomandbeecoaching.co.uk
www.bloomandbeecoaching.co.uk

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2. What Information We Collect

We may collect the following types of information:

  • Personal data: such as your name, email address, phone number, and child’s first name and age (where provided).
     

  • Booking and communication data: including enquiries, bookings, feedback, or messages.
     

  • Payment data: processed via secure third-party platforms (e.g., Stripe, PayPal); we do not store card details.
     

  • Website and technical data: IP address, browser type, and usage data collected through cookies or analytics tools.
     

3. Children’s Data & Safeguarding

We only collect children’s information if submitted by a parent, carer, or legal guardian. This is limited to what’s needed for service delivery (e.g. name, age, needs).
All children’s data is kept confidential and handled in accordance with safeguarding guidelines, GDPR, and best practice.

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4. How We Use Your Information

We use your data to:

  • Respond to your enquiries or bookings
     

  • Deliver mentoring or coaching services
     

  • Share relevant updates, offers, or resources (if you opt in)
     

  • Improve our services and website experience
     

  • Maintain safeguarding and legal compliance
     

5. Legal Bases for Processing Your Data

Under the UK GDPR, we rely on:

  • Consent – when you agree (e.g., joining our mailing list)
     

  • Contract – for providing services you request
     

  • Legitimate Interests – for running our business and improving our services
     

  • Legal Obligation – where required by law or safeguarding duty
     

6. Data Retention

We retain your information only for as long as necessary. Typical retention periods include:

  • Enquiries and form submissions: 12 months
     

  • Client records (including children’s data): up to 6 years
     

  • Email marketing data: until you unsubscribe or request deletion
     

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
     

  • Request correction of inaccurate or incomplete data
     

  • Request deletion of your data (in certain circumstances)
     

  • Withdraw consent at any time
     

  • Object to or restrict data processing
     

To exercise any of these rights, email: hello@bloomandbeecoaching.co.uk

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8. Sharing Your Data

We do not sell your data. We may share limited data with trusted third parties for necessary services (e.g. email delivery, payment processing). All third parties must keep your data secure and compliant with data protection laws.

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9. Marketing & Email Communication

If you sign up to receive updates, we’ll only send helpful emails about our services, resources, or offers. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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10. Website Hosting and Third Parties

Our website is hosted by Wix. They may collect anonymised traffic or usage data via cookies. We also use services such as:

  • Google Analytics – for anonymous site traffic stats
     

  • Email marketing platforms
     

11. Cookies

Cookies help us improve your website experience. You can control or delete cookies through your browser settings. By using our site, you consent to our use of cookies unless you disable them.

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12. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices, so please review their policies separately.

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13. How We Keep Your Data Safe

We use a range of technical and organisational measures to protect your data, including:

  • Secure website and email systems
     

  • Password-protected files
     

  • Access limited to authorised personnel only
     

  • Encrypted communication where possible
     

14. Complaints and Concerns

If you have concerns about how we handle your data, please contact us at hello@bloomandbeecoaching.co.uk.

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15. Policy Updates

We may occasionally update this Privacy Policy. The most recent version will always be posted on this page, with an updated date at the top.

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